WARNING: Make sure you back up your database(s) prior to performing ANY update.

Jan  5, 2005
Version 5.5307
This version contains.

1) A complete change to version 8 of the development environment, although attempted, proved to cause problems with some of the controls, such as scheduling. Therefore, we have begun the changes that will be incorporated when the problems with the controls are determined. For now, we have backed out the version 8 runtime requirements, and therefore you will see odd colorings on some labels from time to time. The general functionality, however should be fine. If you notice any problems, since the program had to be recompiled for version 7, please let us know.

2) This version also contains the Ability to add your own History records in the Client History tab. The automatic entries still include the invoice, workorder, receivables and
schedule entries. The ability to add your own provides greater flexibility.
 
3) Another feature sums up the number of hits for a particular marketing campaign, and places that information for you in the marketing module. It
includes those invoices that were the outcome of particular campaigns.
 
You can also tag or mark a particular merge letter as the "Thank You" letter for invoices. When invoices are printed, you are offered the opportunity to also generate a merge of your "Thank You" letter for the invoices. See the help file for details.
 
Another new category has been added to ServiceTRAK reports. The category is called Invoices, and the first report to be added to this category is called
Invoice Revenues For Period, providing information directly from the invoice table on the totals, taxes, subtotals with their respective invoice numbers,
company, and client first and last name.The report is sorted by the amount of the invoice with a total for all invoices for the period at the end of
the report. As always, we are anxious to hear from our clients for reports they would like to see in the system.
 
Although version 8 gave us the capability to allow edit fields to support hyperlinks, version 7 does not provide this. Therefore as soon as we can (as we have explained above) work out the issues with controls and version 8, support of hyperlinks in edit fields can be expected. We apologize for the inconvenience this may have caused.
 
What's to come. ServiceTRAK will continue to evolve with the goal to communicate with other applications, as well as XML support

April 19, 2003

Version 5.5306
This version contains.

1) A utility called "Repair Client History" that will sync up the customer history section of the client module with invoices and work orders performed for that client. This allows customers that have had ServiceTRAK since before the Client History tab was available, to now update this windows with all invoice and work order transaction history.

2) A report called "Client Workorders Generated for Period" (under Clients section of Report Module) that will provide for a date range, all the work orders generated for a client for which an invoice was never generated. This will provide the information needed to track clients that asked for, and were provided with an estimate, but never had the work performed (which would have led to a generated or associated invoice).

3) A utility called "Update Marketing Lead Count" that will update the number of leads section of the Marketing module for a particular campaign. This supplements new functionality that updates the number of leads for a campaign, based on the number of work orders or estimates that were generated and then associated with that campaign.

4) A new feature added to the invoice module, that will allow a one of the merge letter templates to be merged with information for the client associated with the invoice, so that a letter can be generated for the customer the same time that an invoice is generated. In the Advertising->Merge Templates tab of the "Lists and Default Settings" module, you there is now a checkbox called "Invoice Letter Template". Create you generic template to be associated with invoices as you would for any merge letter. Then check this checkbox. This functionality will not become active until you have quit ServiceTRAK and reentered the program. One final step. When you go to print an invoice, there will be a new checkbox on the Invoice print dialog. This checkbox will output the invoice clients to a file that will be brought up in the ServiceTRAK "Merge Viewer". You can print your letters for the invoice(s) from this module, like all other merge letters. You can use the functionality of this module to save the file off for later printing, edit each individual letter as desired, exclude or include letters, etc. Unfortunately, there are no help file updates that explain this functionality. If you additional questions about how this works, or are having difficulty, please email cliffr@easdg.com and we will address your questions or issues are quickly as humanly possible. Thanks.

Nov 08, 2003

Version 5.5305
Improvements have been made in the schedule report code so that routes without associated workorders print properly. Reports that require both your business street one and street two on the invoice and workorders - at the top of the invoice or workorder - (not custom or using a graphic), have been placed on the ftp site at the following location:

ftp://www.easdg.com/pub/UK/Britishreports.zip

For those that didn't upgrade to 5.5304 these reports can be used in lui of those. You should always perform a back of your database prior to any update, but in particular when reports are changed. Back up your database using the update utility provided with ServiceTRAK prior to unzipping these reports into your database directory. You are encouraged to make a backup of your servicetrak.exe file in your \ServiceTRAK directory (copy it to another folder or use a compression utility such as Winzip© prior to running the setup for this update.


Sept 16, 2003

Version 5.5304
Updated invoices to include Complex, Building and Apartment number. VERY IMPORTANT: This build installs updated invoice and workorder report files in the \Default directory of your ServiceTRAK installation. All parts of the update are the same EXCEPT, that you must unzip the self-extracting executable containing the new report files and install them in your production database directory. The name of the self-extracting executable is

July 28, 2003

Version 5.5298
Added the Salutation to the Client module and client reports, and more support for international currencies.
Nov 20, 2002

Version 5.5297
Email mail merge, backup and restore utilties, new client statistical report and more. 

July 31, 2002

Version 5.5294
Additional subtab added under Field Formats in the Lists and Default Settings module called Invoices/Workorders that provides formatting of numbers specific to the General page of the work order or invoice detail grid entries, such as quantity (qty). units, price, discount, etc allowing the number of decimal places to be controlled and the thousands separators to be controlled (regional separator types set in the system are supported in the output and display of these modules and the reports, but commas must be used in the number mask in the Lists and Default Settings Module - for more information see the ServiceTRAK Help file under Chapter 2 - Setting Up ServiceTRAK:Lists and Default Settings Module:Field Formats Tab:Invoices/Workorders Subtab ). You take advantage of this option for existing databases, you will need to request new invoice and work order report files from EASDG. Please sent requests by email to cliffr@easdg.com and the files will be returned by email. You will then need to copy the new report files into your database directory. This option was implemented as a request by 1st Class Carpet Care (Christopher Shadbolt) of Aukland, New Zealand.

New option provided for the General Ledger Detail report that allows the user to include or exclude bank account memo information in this report. Not including this information (the default) provides better performance, however during tax time when memo information would be valuable on these printouts, this option is available. This feature was needed to restore the original performance of this report for those not needing the extra information and was brought to our attention about Steve Killough, Accountant for Process Master of Jacksonville, Florida.

April 23, 2002

Version 5.5292
The default percentage for technicians added to the Technicians Tab of either the Work Order or the Invoice module is now 0% instead of 20% only if the Technician's default commission is set to 0% in the Technician's Module. The program will still set the commission percentage of Technicians added to the Workorder to that commission set in the Technician's module.

Version 5.5291
The Financial - General Ledger Detail and Financial - General Ledger Summary now allow you to save the last selected chart account numbers. This allows you to print subsequent reports without having to reselect the same accounts numbers each time. The selections are unique to the user logged into the system so that each user can have their own set of selected accounts.

February 24, 2002
This version includes an update to the Repair Open Accounts report, and the Sales Rep Report and a new repair utility targeted to fix Invoice entries missing from the General Journal called Repair Invoice Journal Entries.

February 13, 2002
This version includes an update of the development program used to create ServiceTRAK. You will notice that the update file is a little larger than usual. This is because some new files need to be installed to support the new version. 

The new contact search interface has been added to the Contact Module. It is the same interface being introduced to all modules that search for clients. It is initiated by clicking the button with the binoculars, the same as all of the other modules where either client or contact search is available. We've left the Contact Advanced Search dialog available (it appears as a separate window). The advantage of the Contact Advanced Search dialog is that you can actually close the Contacts window and just have the Contact Advanced Search dialog available to locate contacts when desired. When contacts are displayed they come up in their own window as always so this makes for a handy feature.

Scrolling through the clients in either the Client Module or the Receivables Module can be accomplished by using the Navigation Toolbar's First, Prior, Next and Last buttons. Data is displayed in the order it was added to the system, not in alphabetical order which helps with performance but may be a little more difficult to locate clients in this manner. To locate specific clients use the new locate feature described in the previous paragraph.

Additional checking has been included for detection of general journal entries not being created from new invoices. This may occur if there are conflicts between locked records on the network. The user is now informed that the general journal entries for the invoice were not created and asked to save the invoice again.

Performance improvements have been made in the Client module. Options are now available in the Lists and Default Settings module under the "Scheduling" Tab. Under the "Other" subtab is the option to turn off the "View Scheduling" part of the scheduling module, as well as the "Recurring Scheduling" feature. This provides for better performance in high usage environments.

Corrections have been made to the Open Accounts report (under the Client category) where accounts with negative balances were not being included. Corrections have been made to the Client Sales Rep Invoice Revenue Report (under Technicians). Payments collected were not being reported if the client had no invoices within the same period. An additional sort option (By Technician) has been added to the Daily Workorder Log report.

November 25, 2001
Toolbar code revisions.

November 22, 2001
Code and indexes to improve both reliability and performance of scheduling module. 

November 20, 2001
Fixed bug in Invoice and Workorder module Advertising tabs to allow the querying and selecting of a client as a referral. Set up date comboboxes and system to support Canadian, British, New Zealand date formats.

November 20, 2001
Removed Debit Transaction from Receivables Module because there is no offsetting revenue account. Other debit transactions such as Service Charge, Late Charge etc, are still available. Reduced the size of the update download by removing unnecessary support files. Provide an auto-save when deleting Receivables transactions and Payables transactions.

November 16, 2001
Added code to invoice module to correct duplicate invoices being created in transactions module.

November 14, 2001
Added 3 new reports - Workorder/Invoice Status Report, Technicians (Sales Rep) Collection Report, and Deleted Workorder Report.
Added recurring scheduling features to schedule module.
Fixed bug where locations weren't being saved and added in invoice/workorder.
Fixed bug where couldn't save new technician start and termination date.
Fixed bug where client notes weren't being saved.
Added tooltip to Schedule Refresh button.
10 fold speed improvement to bank account entry dialog last transaction search.
Added the ability to display company name in Schedule Entry.
Added Company setting under Lists and Default Settings/Scheduling/Schedule Includes for Company.
Fixed bug causing "Select alias not found" error when contact windows left open.
Speed improvement in invoice save times.

April 26, 2001
The ability to add user-definable schedule entries. See ServiceTRAK Help under Chapter 10 - Schedule module (ServiceTRAK Help File).   ServiceTRAK now has stronger integration between scheduling and other modules, such as the Work Order and Client modules, as well as the ability to create task entries and reminders from the Schedule Entry window. Last Work Order date is now available from the Client module along with the last Work Order Number. Administrators can now delete Client History information in the Client Module's History Tab.

March 8, 2001
Some additional refinements have been made to the Merge features as well as integration with the Task and Client modules.  The "General Journal: For Period" Report is now available by Date or by Journal Number. A bug involving not being able to view detail of the General Journal after running a General Ledger report has been fixed.

February 24, 2001
New Merge Feature. Set up your merge templates in the Lists and Default Settings module, Advertising Tab, Merge Templates. Create either letter templates or two types of Postcard templates (Avery #5389 or Avery #8387).  Insert placeholders such as client name, address or other available information into the template. Then select any client-based report. Proceed as you normally would with the report until you get to the Report Destination dialog. Select the new destination option "Merge" which displays a second selection combobox that has the list of your available templates from which to choose. Select the desired template, then continue by clicking OK. You will then be presented with the new Merge Viewer module which allows you to see all the merged documents, preview them, save them off to a file or print them.

Client notes have a new datetime stamp feature which identifies a note entry with the person who entered it and the date and time of the entry. In addition, there is a report available that will print your client notes from the Notes tab of the Client module.

January 13, 2001
Bug fix in the invoice module regarding a rounding error.

December 21, 2000
The Work Order/Estimate module now has the ability to create a duplicate work order for a client. Prior to this version, only Invoices could be duplicated and the Work Order module was limited to creating an invoice from an existing work order. Now, you will see a set of three buttons on the upper right-hand side of the Work Order module's "Detail" tab. They are from left to right, 1) Print the work order, 2) Copy the work order to the invoice module, and 3) Duplicate the current work order. This will assist in making and scheduling work orders for recurring types of work.

November 30, 2000
There have been a number of improvements for this version and one bug fix dealing with client history records not being created.  It will require that you update your production databases.   There are now two forms of workorders, one for estimates and one for work orders. The print discount checkbox on the Work Order module, has been changed to "Print Estimate". When this is selected the work order module will print an estimate (entitled ESTIMATE and including line item costs and totals). When unchecked, a Work Order (containing no costs information) will be printed. In order to take advantage of this option you will need to Download Revised Reports Zip file and unzip it's contents in your production database directory. WARNING - If are using a custom work order report created by EASDG, do not download the revised reports.

Also, we have added a number of utilities to this update that can be used for obtaining support from EASDG. VNC Viewer and the setup file for VNC Server are installed on your computer and can be used by EASDG to connect to your computer over the internet if you have a suitable internet connection. Should the need arise, EASDG support will provide instructions on how to install and set up VNC Server on your computer. VNC Viewer needs no special installation and can be used for connection to EASDG to so that a demo can be displayed or instruction given over the internet. Also installed on your computer is the setup file for FTP Explorer which can be used for uploading and downloading files from the EASDG FTP site.  Also the setup file for WinZip95 is also installed on your computer. Winzip can be installed to provide the ability to zip/unzip files for sending files or receiving files from EASDG. Instructions on how to install VNC Server, FTP Explorer and Winzip95 will be provided by EASDG over the phone, should the need arise where these utilities should be utilized.   A suitable internet connection is required for VNC Viewer, VNC Server and FTP Explorer.

September 14, 2000
Added a field in the Client Module's Note tab into which you can put recurring information to appear on the associated client's Work Orders. This eliminates the need of putting the information on each generated work order manually. Also, a feature was added to the right-click menu for the Input Schedule Module that provides the capability of editing technicians for the scheduled work order, without having to go into the Work Order Module itself and selecting it's Technician's Tab. The right-click menu option is available when you right-click on the time-range portion of a schedule entry and is called "Edit Technician's Commissions". A dialog will
appear with any existing entries and will allow you to add, edit or delete technicians and their commission settings associated the workorder. This version will require the Update utility to be run against production databases. Also, in order to take advantage of the recurring work order information, you will need to update your work order reports by downloading the revised reports and extracting them into your production database directory(s)  - Download Revised Reports Zip file WARNING. If you have custom reports created for you by EASDG, please contact EASDG before you overwrite any existing report with a revised one from our site.

July 27, 2000
Fixed bug regarding add schedule list of work orders appearing to contain a set of all work orders, after all work orders had been scheduled.

July 11, 2000
Added feature to Lists and Default Settings on General Tab. We've added a checkbox called "Do not alert for year end and month end commts". Setting this option on, by checking the associated checkbox will eliminate the alerts for the month end and year end commits. This revision also includes improvements in the Contact's module Advanced Search dialog. This revisions will necessitate the running of the Update utility against your production databases.

June 8, 2000
Added feature to Advanced Search dialog to the Contacts module allowing the user to search by a date range. Workorder, Invoice and Statement reports now accept bmp files for a logo/address area. See the new "Report Bitmaps" tab on the Lists and Default Settings module.

May 20, 2000
Added an Advanced Search dialog to the Contacts module allowing the user to search for contacts by company, first name, last name, street, city, state, zip, phone and a new field called callback date. A new field has been added to the contact window that comes up for each contact that allows the entry of a callback date. This in conjunction with the callback date on the advanced search dialog, allows the searching for contacts on that date.

The Advanced Search Dialog has the following capabilities.
Allows the bringing up of contact windows for all found contacts if desired (every found contact in picklist) or
Allows the bringing up of a contact window for just the currently selected contact (in picklist)
Allows the printing of all found contacts including their export to an excel file, dbf file or other delimited formats

May 14, 2000
Fixed the following issues:
Income Journal Detail Report not displaying check numbers
Added Advanced Search Dialog to Transactions (Receivables) module that allows custom search by more than one field. In    addition, one can now search by check number in a receivables payment transaction.

May 03, 2000
Fixed the following issues:
Issues regarding the Statement (report) search dialog
Issues regarding Purchase Order Module and report

April 04, 2000
Route and Scheduler information has now been added to the WorkOrder.

A new tab called "History" has been added to the Client module. It provides a log of transactions for each client. The included transactions are:
New Invoice
New WorkOrder
Delete Invoice
Delete WorkOrder
Creation of Schedule Entries
The Deletion of Schedule Entries
Schedule Cancellations (Prompt appears when a WorkOrder is deleted)

The Workorder jobsite now appears on the Schedule report, instead of the client's primary address.

Route and Scheduler now appear on the an individual WorkOrder Report.

The Schedule Window date dialog, now contains a checkbox that allows the user to apply the selected date to all open Schedule Windows.

April 03, 2000
When a client address is edited and saved, the default jobsite address is now updated to correspond with the new address. Problem with refresh transactions on "Run Statements" report has been fixed.

March 28, 2000
Corrected a problem with invoice amounts and the cash receipts report.

March 25, 2000
Additional performance enhancements for large client databases that go into effect with the "Auto Query OFF for Client Lists" property is checked in the Lists and Default Settings Module - General Tab. Administrator rights are now necessary to delete clients, invoices and vendors. When a scheduled work order is deleted from the workorder module, the schedule entry is now deleted eliminating the need to go to the schedule and delete the entry manually.

March 17, 2000
Additional performance enhancements for large client databases that go into effect with the "Auto Query OFF for Client Lists" property is checked in the Lists and Default Settings Module - General Tab.

March 16, 2000
General Ledger report fix. Also a new directory will be created when you install the update called "Revised Reports". Copy the entire contents of the Revised Reports directory to each of your databases.

March 11, 2000
Provide ability to output work orders in their schedule route (ALPHA) order, providing for easier organizing of route work orders. Provided footer text on Statement reports, the same as previously possible for both Work Orders and Invoices. Fixed the ability to add a referral person's information for an invoice or work order under the Advertising tab. Income Journal - Detail now prints the invoice numbers. Added a utility to repair last invoice and last workorder information in the Client module. This utility is RepairLstInv.exe and can be found in the ServiceTRAK directory. Run by double-clicking the file, then choosing the database upon which you want to perform the repair. No version change with this build.

March 6, 2000
New report - Tax Summary for period under Tax Liabilities.

March 1, 2000
Fixed problem with rounding in invoices and workorder taxes, and error "unable to write to general journal". In addition there was
a problem writing the proper invoice or work order number to the client record that was resolved.

February 27, 2000
Fixed problem with American Express Card receivable transactions. This required the widening of a field, therefore it will be necessary to run the Update utility on production databases. Fixed problem with client addresses not appearing in invoice and workorder reports when printing for a date range. This required changes to the invoice and work order reports. It will be necessary to download these reports in a self extracting zip file in the following link and once extracted into a directory on your hard drive, to copy them into your production database directory. The self extracting zip file is called NewWorkOrderInvoice.exe and contains the following files: resinv1.frx, resinv1.frt, resinv2.frx, resinv2.frt, workordr.frx, workordr.frt, workordr2.frx and workordr2.frt. These new files must be copied into your production database directory or you will receive errors when trying to run invoice or work order reports after installing the new version of ServiceTRAK.

February 24, 2000
Refinements to Cash Receipts report reported by Chem-Dry Excel.

February 24, 2000
New report added called Cash Receipts and Deposit under the category "Income Journal."  Report provides a cross tab listing of invoices broken out by Residential Sales, Commercial Sales, Product Sales, Taxes, A/R, Credit Payment, Cash/Check Payment and Check Number. Report requested by AAA Chem-Dry (Randy Herman) in Mulkilteo Washington. Thanks Randy.

February 23, 2000
Work was done to rectify a rounding error in invoice taxes which caused differing amounts to appear between the invoice
total and receivables totals. In addition a fix has been applied to a problem in the Advertising Statistical report. A new version of the report will be available in the \SERVICETRAK\DEFAULT directory after you have run the update installation. To use the new version of the report in your production database(s), copy the adstats.frx and adstats.frt files from the \DEFAULT directory into the directory or directories containing your production database(s). If you are unsure how to do this, please feel free to give us a call at (425)333-4339 for assistance.

February 16, 2000
Fixed SET DATE field on client module. Wasn't enabling when SET DATE selected from next visit. Also fixed rounding error on invoice/work order amount causing a variance between invoice total and general journal entry.

February 11, 2000
Speed improvements in client module loading and the creating of work orders. There is no need to run the Update utility on production databases of version 5.5253 since to database structure changes have been introduced into this version. However, if you are updating from a version prior to 5.5253, the Update utility will need to be run against production databases prior to the use of the new servicetrak executable.

February 5, 2000
New features added to allow easy moving from client, workorder and schedule windows by pressing F2, F3 and F4 function keys respectively. Hot keys added for client search and client advanced search. 

January 28, 2000
A new feature was added to the Lists and Default Settings general tab allowing an administrator to disable the ability of new cities to be added in the combobox in the Client tab of the Client module. Then checked, this feature makes the combobox a readonly list of the existing cities found in the Client table. Another field was added to the Client module for a Cellular phone number.

January 21, 2000
New features were added to this update to provide faster loading of systems with large client databases. A new option on the General Tab of the Lists and Default Settings module 'Auto Query OFF for Client Lists' provides less querying of client file unless changes are made. Faster loading and saving of Contact module.

Added feature - New tab on Lists and Defaults Settings module called 'Module Settings' allows the administrator to remove modules from toolbar and screen menu for less clutter.

New feature - Lists and Default Settings module only available for administrator.

New features added to Client module include a new flag called 'See Notes' that displays the fields in green if checked. 'Bad Debt' displays fields in red and Undesireable' displays fields in orange for better identification. New field added to client module that provides the tracking of a 'Map Code' for the client. Download new Invoice and WorkOrder reports (copy reports to your
database directory). WorkOrder report now includes client's Map Code and street fields have been enlarged. Street2 and Contact now print on WorkOrder report(s).

January 2, 2000
Corrected error in General Journal entry when transferring funds from Credit account to Bank account.

December 29, 1999
Corrected error in General Journal entry when transferring funds between bank accounts.

December 7, 1999
Corrected error INVOICE_RE in Income By Invoice report. Added new setting to Lists & Defaults Settings "General" tab that prohibits the creating of new, or editng of existing Client Items through either the Invoice or Work Order module.

November 30, 1999
Resolved error when resaving Invoice where unable to write changes to General Journal.